Providence + Swedish Medical Nurse management scheduling
Project Overview
Nurse managers are responsible for managing human and financial resources; ensuring patient and staff satisfaction; maintaining a safe environment for staff, patients, and visitors; ensuring standards and quality of care are maintained; and aligning the unit's goals with the hospital's strategic goals. Calendaring, and flexibility are key to the successful running of a clinic or hospital. NMs need to be quickly able to view large lists of schedules, budget needs, reserve employees, times of day with most traffic, and laws associated with the number of hours and required breaks in a 24 hour period.
Process
Research
As part of IBM and Providence engagement, the team spent three days in a design thinking workshop focused on Staffing & Scheduling Experience. During the workshop, four teams spent time identifying our users’ key pain points and opportunities in the current state along with future ideas for improvement.
The team identified overarching problem statements focused on each topic area, which provided context andguidance for ideation. Additionally, the core team constructed four scenarios to enable the teams to explore Staffing & Scheduling Experience from different perspectives. From there, teams were able to enumerate the top needs of their affected personas through a base of scenarios.
CHART TIME INDICATORs
Each state may have guidelines that require blocks of time to show required. Example below shows the breaks required in California. Our goal was to make this quick to view in order for the Nurse Manager to be able to quickly reschedule as needed to enough staff per patient.
